YouTube icon

The Customer Hub is your one-stop customer support hub that allows your customers to view their entire purchase history, download invoices, update their credit cardinformation, and self-cancel their subscriptions.

 Reduce Support Tickets for Customers

Eliminate those layup support requests which are taking up your support inbox. With the's Customer Hub, your customers have access to all of the details they need regarding their purchase, without you or your team not having to touch a single finger. There's no more waiting around for hours. Don't be confused about the items they purchased.

Customers can visit your Customer Hub using the link on their receipts for orders, subscription charge reminders, and more. Customer Hub utilizes an "magic link" login method. This means that there aren't any passwords to be remembered! Customer Hub emails your customer with a safe, secure link to ensure they never get locked out.

Do we not mention that Customer Hub works flawlessly across mobile devices? Customers can access the assistance they require regardless of which device they are employing. Which is critically important, as our statistics show that just under 60 percent of customers who visit Customer Hub log in using mobile devices.

 What's new in Customer Hub?

In the course of this upgrade, we've added the Payment History tab in your Customer Hub. This is where customers are able to view every past order, charge, and refund in one place.

Customers can see the details of their purchase simply by clicking any line item on this payment History table. You will be able see a full-loaded invoice listing every element of their order. You can instantly see the items bought, the amount of taxes or shipping was charged and what credit card usedand many more.

 Provide 'Self-Help' to Customers Support

With our Customer Hub Customers also have the tools they need to manage their own subscriptions. Let your customers quickly update their credit card in their account, check when they'll next be charged and then cancel the subscription completely without the help of a customer support team.

If your customers are able to manage the subscriptions they want to manage, you get happy customers, and you get the opportunity to earn hours returning every week.

If anyone does need extra attention In the event that anyone needs attention Contact Us tab directs them to your emailaddress, profile on social media or to your customer service site. We're making customer service painless.

 Now Available On Grow Plans

Customer Hub has previously only been available on the Scale plan. However, with today's new updates, this support-boosting feature is now available to customers of Grow and Scale accounts as well. Customer Hub is available within all Grow as well as Scale accounts.

That means you've got the equipment you'll need to impress your customers, automate your repetitive support tasks as well as give your customer base the resources it requires for billing assistance.

If you've ever wanted to turn it off, you can do so by turning Customer Hub off using a single mouse click within the Marketplace Setting.

To get Customer Hub working for you and your customers, hop over to .com today and start your free trial! Check out how these features can supercharge your ecommerce.

The all new Customer Hub is the ideal solution to serve your customers and decreasing your workload at the same time. You can then invest the earlier time in creating new services, expanding your audience, and thrilling your customers.

    Begin a trial of the Grow or Scale plans to make use of the Customer Hub now!