The Reasons We Created a Slack Community specially for SaaS and Software Professionals ---

• Global concentration.
• More established professionals and businesses (less students and startups in the early stages).
• Professionals in moderation.
• The least amount of time is spent on financing rounds or venture capital.
• An extremely supportive group without a smidgen of tolerance for inappropriate or inconsiderate conduct.

It's true that elements like an international perspective in business as well as experienced moderators (that's me!) are the things we'd want to see in the online forums.

The post discussed what members can expect from the group particularly when it comes to comparisons with other groups on the web.

However, you may be wondering, "But what's in it to accomplish ?"

It's a valid concern, and I'll try to discuss this issue due to the motivations (plural) for why you should make a decision to invest in this endeavor might not be as straightforward than the most skeptical people consider.

You're a business professional. Know how the system works. Businesses don't invest in new programs to help random businesspeople on the internet but they also invest for the benefit of their individual firm in some manner.

A successful online community could be an effective way of increasing its visibility and even generate prospects every once every once in a while.

Marketing is just one reason that we're in this. No matter if you're a member or not, we want members to benefit by joining the organization, or else it will fail anyway.

It is our Guiding Principle We believe that our Software and SaaS Community Must Be Good to you in order to be successful.

It's not difficult, but the main point is that if it doesn't seem to you that our community can be a positive and enjoyable space to be in, then you're not going to be a part of it.

It's crucial to its success -- both for you and for us for us to work hard to be an amazing team to be part of.

(And If we appear to not following the standard in some way, or if you have any suggestions for how we can enhance its efficiency, let us be aware. Further details on that are at the end of this paragraph.)

What are the benefits of hosting an online community?

There must have a reason behind this else there wouldn't be a need to do this, would we?

Of course. But we want our goals to be crystal clear.

We're going to share what we'd love to achieve with this endeavor.

Understanding the most important aspects for your company

One of the things our Chief Executive David Nachman told me during an interview about the mission and purpose of the organization was that the community provides the opportunity to decrease the impact of transactions on the relationship we have with our customers as well as other software, as well as SaaS enterprise.

It's an appropriate reason to be worried: We assist in facilitating the procedure of dealing with businesses that are online. It's easy for anyone to be caught up within the routine of maintaining the transactions.

We provide the service. you earn money, then continue using autopilot.

If we let this last for too long could make us unable to enhance the effectiveness of our B2B business by implementing methods that directly impact your business . Also, aiding online companies to succeed is an important goal for us.

This is of course applicable to our existing customers but also to software companies who might be considering switching to . If you're unsure of the payment method and which merchant of record (MOR) you should use for you B2C or B2B, or B2C SaaS firm, we'd like to hear about any queries and issues you're facing so we can consider that as we continue to develop the products and features we offer.

For further information about the methods David would like acquainted with your business check out the video interview with his members, that I conducted in his own capacity as a member:

We have also expanded our goals for this community , creating the individual contributor, executive or entrepreneur members. We believe we're able to gain more knowledge about the companies (and assist them in a better way) when we've got a diverse layering of community members.

Our aim to enhance the personal connections we have with companies (and obviously, with those who find or are employed for these companies) is another reason we conduct things like interviewing our members. Apart from helping members get to get acquainted with each other and get to know each other better, this also aids in getting to know the members and their current business concerns.

Improved customer relationship

Learning more about your business can help us to strengthen the relationship that we share with you regardless of whether you're a client or you're not.

The relationships we have with our customers are also strengthened by allowing members access to employees that work on behalf of our company .

We already have a broad helpful and timely support system for our customers and buyers, and we also have Customer Success Managers for some of our clients who have large or complicated companies.

We know that the majority of companies can improve how they serve their customers , and also strengthen their relations.

99% of the time in a hundred, creating an account is the ideal method of receiving help. Our support team is able to efficiently route requests according to the nature or urgent urgency of the matter and it aids us to track the support requirements of a company during the course of.

(That last part also helps us gain a better knowledge of the needs of the firm.)

It can be helpful to periodically contact leaders in person in particular those who are capable of addressing an issue that isn't related to the company and does not have to do with technical issues related to the platform. We're a community of experts with our platform and are more than just end-user technical support specialists.

Product managers, tax and payments experts and customer service experts and even the occasional sales or marketing manager may be on the scene and provide similar answers to questions about business. They may even give insights into the future of the company's platform.

Our goal is for the experience our customers are having with us to be the type of positive experiences they're telling their friends about. And our belief is that making ourselves more readily available can increase the possibilities. If you're a current customer that has not having that sort of experience with us, our community also provides a means to inform us of that.

Yes, Leads

This is part of the blog and should be completely transparent.

Yes, we'd love it if some of our members that aren't currently an official merchant are willing to sign up for our services.

It's good news for them that this isn't the only goal of this community.

We have set our sights on enhancing customer relations and learning everything possible about SaaS and the requirements for software of the business

1. It's safe to say that the process of registering for new customers is just an aspect of our goals for this community, and we won't solicit anyone who's not expressed their interest by email to us before we do.
2. There are a higher chance of attracting new customers if we're able meet the two targets we spoke of earlier and we'll do our best in getting them accomplished.

We're sure that once our members in our community are able to notice us being attentive to clients and sincerely seeking feedback, they'll be much more interested in our role as a marketplace for commerce and a merchant of recordas they'll get to witness the hard work that we do as well as the attention we pay to our customers face-to-face.

If you've thought about previously it could be the perfect occasion to begin a new relationship with us a bit more relaxed. The community members are able to interact with customers, read the exchanges between customers and , and (remotely) get to know people who belong to the business it is.

What can you expect from Joining This Community

The article focused on some of the options available to GSL members, it did not cover all the features available to GSL group, it did not fully cover the actual advantages gained by joining an organization like this one.

While we've set big targets for Global SaaS Leaders -- and we're constantly working on developing a community, here are some of the benefits we currently provide our software- and SaaS leaders, executives, founders and marketing experts and engineers developers and more.

Join an Network of Software Professionals From Everywhere Over the World

Whether you're an SaaS marketer trying to improve your SEO by the region, or a cultural and people manager who is concerned about international onboarding and meetings in person, or that is an SaaS founder looking for tips for selling to specific markets Accessing those in the international community provides makes "going globally" much easier.

So far, we have more than fifty nations spread across 17 time zones.

Discover new markets that you are interested in Expanding or Introducing Within

One of the main benefits that comes from being part of an international network is that you are able to tap into it for advice in the process of breaking into new market.

There's a forum to post on the community, asking individuals from specific countries to support you. contact them to me, principal moderator as well as I will contact members in your area in your place on behalf of you.

You can also keep the discussion in the forum for previous questions pertinent to the SaaS market you're trying to get into.

We also have videos that we've recorded of our members regularly and with those who would like to join the organization (like the one above which features the CEO David Nachman).

One of the things we ask interviewees in general is "What's an aspect that isn't understood by people regarding the selling process for software in your nation?" This kind of question is to assist you to understand the cultural and business standards that might determine the ease of selling software to your customers in your country.

Take a look at SaaS Company Leaders and Experts

While our membership is spread among different roles and levels of experience, we do have an abundance of executive members, SaaS founders, and department heads from Global SaaS Leaders who are eager to share their experience to fellow members.

A few members are software and SaaS creators, who own several SaaS companies, while other members have worked for well-known companies internationally, and others are entrepreneurs who have switched careers or sectors and are armed with a wealth of expertise to offer guidance.

In addition, several senior leaders and managers are also available to assist, for example, our Chief Executive Officer and the International Tax Director as well as Our Vice Director of Global customer Operations. They're present in the community since they're eager to assist our members as best they can.

(For further information on this subject, refer to Kurt regarding this subject and also check out his stand-up only seminar about SaaS pricing strategies that work: How to Create an optimal pricing model at SaaStr Europa earlier in 2022.)

We're happy to respond to these kinds of questions and we're delighted to provide an environment where questions like such can be discussed among our international partners.

You can present yourself as an expert

If you're already known as an SaaS professional or an industry expert excellent! We'd love to have you contributing to the community and increase your personal and professional reputation through sharing your knowledge.

In the event that you're struggling to build your identity in the first place taking part in professional forums is a great method to get started. However, it doesn't mean that you have the status of SaaS creators and are specialists in the areas we work in. actively sharing our information with other people establishes each of us as not only well-informed, but also friendly and kind as well. It's also an ideal public image to create.

The Community will be shaped when it grows

We started this program and SaaS community in the month of March 2022. It has grown fast. We'd like to create the perfect place for people similar to you to simply "hang out" This space is adaptable and open to new ideas.

As an example, one of our members has recently suggested that we include an option that addresses a certain sort of for a particular type of use.

We then turned that request into a survey asking Slack members to provide their views regarding the channels they'd prefer to see added to the workspace of Slack:

Therefore, whether you'd like to vote in a quiet way about community updates, or suggest your own ideas, we're open to ideas!

If you're interested in specific forum channels, service recommendations for service providers LinkedIn and social media connectivity opportunities, a podcast or facebook group in-person meetups or webinars, or simply additional tools or SaaS development hacks across the globe We'd love to hear about it.

Send Your Thoughts

There are many options that members can use to share their views than within the context of the group, however. One of the latest demands we've received from members was to tell us the benchmarking statistics and metrics they'd like to have released.

Utilizing these metrics will help software and SaaS business owners better formulate strategies to increase their revenues.

We would like to provide relevant and helpful data to creating and successful software and SaaS firms, and so we have reached out to the public directly for information whether we could collect benchmarking data that we want to collect to the near future.

The responses varied from retention rates for a particular sector, MRR growth in a specific industry, failed payments indicators (unintentional conversion rate churn) and convert rates and churn for different regions.

The vote was open to members of all kinds, regardless of their customer circumstance.

We have mentioned before that understanding what's important most to software or SaaS businesses is important to , and we want the Global SaaS Leaders community to be somewhere you can express your needs and what you have to take care of to take your company to the next possible level.

Make use of the community to learn more about (If you're curious)

This poll was made public on the channel that is dedicated to community members, and has been created so that discussions related to (as opposed to general business-related debate) is posted to this channel and kept out of the main feed.

This is because we aren't averse to our customers -- particularly non-customersattracted by our constant marketing . We've stated before that our software as well as the SaaS community must be something that you could benefit from in order for success. And we believe excessive salesmanship can create an unfavourable impression, and create it a place that which you don't would like to be.

If you're currently not a GSL customer, however you've thought about trying GSL and joining us, then signing up with GSL is a great opportunity to gain more knowledge about the company, by looking at customer interaction with our leaders, looking at what kind of feedback and concerns users post concerning GSL, and much more. The -specific channel is open to users of all types.

If you don't have a desire to read ? You are free to move off the specific channel and or not even read. There are many other things that you can do in the community, without having to read articles about platforms there is no requirement to read about.

Join the Global SaaS Leaders Community

We're really happy with the Global SaaS Leaders community already and feel incredibly proud to provide the world's largest social network and discussion forum featuring features like live-streamed interviews, member introduction videos as well as an array of opinions from experts.

We will focus on building communities. As our membership expands, we'll introduce more options. We'd love to give additional networking opportunities, including by hosting a podcast. We'll also host actual-time events, and also integrate social media into the near future.

However, if you are a member today, you can be a part of what the club will become as well.

To maintain a high quality of membership In order to keep a good quality membership we review each and every new member applications There aren't any automated systems that allow spammers or bots. This is why sending the LinkedIn URL is vital. We appreciate your patience while I go through your application . Don't be afraid to reach us by email if there are any questions prior to submitting!

About

Katie Stephan Katie Stephan is Katie Stephan is the Social Media and Community Manager Katie Stephan is the Social Media and Community Manager for Katie Stephan, as well as being the Moderator of Katie Stephan's Global SaaS Leaders community. Katie Stephan holds earned an MFA in writing creative nonfiction as well as worked as an college instructor of writing.

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