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Eyal Avital was part of in the Customer Happiness team around the age of 6. Eyal Avital is enthusiastic about providing assistance to customers, as well as eating and traveling in addition to finding unique solutions for problems faced by customers. Learn more!

Tell us more about you, including the school you attended, your hobbies as well as your professional goals.

I'm a huge fan of the character Mr. Rogers and always wanted to help people in a manner. It led me into 20 years in customer support and I have the ability to help, assist in troubleshooting and encourage our customers to keep going!

The

     Eyal is a fan of searching for the top eateries    

A friend's suggestion to find it was a good one, and I followed through  in the end, and six years later I've never looked back. When I'm not helping clients, I'm an avid foodie seeking out an amazing new jewel or planning my next trip with my beloved family, with a cup of coffee in one hand and a snack in the other.

What's your average day work routine at the firm you work at?

Every day is a thrilling experience, a new one! I am able to assist customers across the globe and help them solve their problems. When it's about educating them about the benefits we offer members, or delving into an issue that's difficult to fix I'm happy to be here. I'm also happy to aid in making it easier for the customers.

     The process is rewinding after a long day of serving our customers    

As AI becoming a growing communications instrument, I'm focused on keeping our support human--building genuine connections, continuously pursuing the requirements of their customers and ensuring that every person is able to feel understood, supported and poised to achieve.

Do you remember one of your most memorable interactions with one of our (potential) customers - the difficulty or issue they encountered and how you resolved the issue.

The customer was looking to offer members a special deal that wasn't offered by default. Instead of telling them "no," (we do the best we can not) I came up with an innovative way of doing it using our API.

The customized solution was able to meet the needs of their customers and it was perfect! We all were thrilled by the outcome, turning an obstacle into a victory.

What do you think makes an excellent membership organization?

I believe keeping your members active is crucial to establishing a successful subscription service. Creators who are able to communicate with their customers, it's more than just a transfer of funds. It's about creating an environment where members feel a sense that they are part of a kind of community.

The

     Some of Eyal's foodie favorite dishes    

In the midst of chaos, these connections may bring joy, connection, and more motivation for the members to stay.

What did you gain through your own experience ?

I've learned that effective communication is essential to customer support whether in person or via the internet. While online support can seem easier, choosing the wrong tone or employing confusing language can cause customer frustration.

This is why the PREACH communication model (Proud Reliable, Honest and Empathetic, and also Articulate, Clear Human) is vital in aiding each customer.

Eyal in a new adventure

I truly love having my support staff on board because everyone exhibits one of these traits when it comes to customer service. One of the biggest lessons that I have learned? Communication is a talent that you can develop over perseverance and determination to improve from the mistakes you make.

Three tips do you have you would like to share with someone in your industry/department?

Three ways to ensure satisfaction customer support:

1. You can ask questions and then MORE questions, in order to comprehend the specific needs of your client and discover the cause of their problem.
2. Be sure to follow up on a regular basis if you don't hear back--customers appreciate the effort and time put into following through as everyone's working.
3. Keep your word. Keeping your promises to customers builds trust and ensures the long-term happiness of your customers. If you promised to deliver them an email the specified date remember!

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