Terms
Eyal Avital joined the Customer Happiness team at 6 years old. He's passionate about helping people along with food and travel. He loves finding creatives solutions to customer challenges. Learn more about him!
We want to know about you - what you've learned, your passions and work
I'm an avid lover of Mr. Rogers and have always wanted to be in some way to help people. This led me to twenty years of customer service and I have the ability to support, assist with troubleshooting and encourage our customers to persevere!
Eyal loves to search for the top new eateries
A suggestion by someone I know, I found the place the place, and six years later I have never thought about it. If I'm not busy helping clients or serving food, I'm seeking out the most amazing place to visit or preparing for my next getaway with the whole family. a cup of coffee in one hand with a bite to eat in the other.
What do your job duties there at Ensuring
Everyday is an exciting experience! I get to answer our customers across the globe as well as assist them with their issues. It doesn't matter if it's explaining our benefits for members or delving into the complexities of a problem I'm happy to be here, and aid in making people's lives easier.
Rewinding following a long day of helping customers
With AI becoming a more efficient technology to communicate, I concentrate on keeping our staff human by establishing genuine connections, constantly focusing on the demands of their clients, and making sure everybody is supported, well-informed and capable of achieving.
Do you remember one of your favourite interactions with our (potential) clients, in which you described their question or issue and how you dealt with it
The customer was looking to provide some kind of offer to its customers that which we do not make available from the beginning. Instead of saying "no," (we do our best to not) I came up with a clever method to accomplish this with our API.
The solution that was custom-designed met the demands of their customers and performed flawlessly! Everyone was thrilled with the outcome, turning an obstacle into a victory.
What do you think does you need to do to create an effective membership company?
It is my belief that keeping customers engaged is the primary aspect in establishing a profitable subscription-based business. If creators can communicate with their customers and their customers, it's more than an exchange of funds. It's about creating a space that makes people feel an integral part of some kind of thing.
It's called WmSVh8aTiaNTPDIQQLcI One of Eyal's food favorite recipes
In today's chaotic world These connections may bring happiness, security, in addition to an incentive to remain.
What lessons have you learned from your studies ?
Effective communication is essential to provide customer assistance, whether in person or via the internet. Although online support can be more accessible, utilizing an inappropriate tone or undefined language can lead to customer discontent.
This is the reason why PREACH's communication model (Proud responsible, Responsible, Empathetic articulate, concise human) is essential when it comes to helping every customer.
Eyal is on another adventure
I really enjoy working with my team of support, as everyone embodies their character traits through their interactions with clients. The most important lesson I've learned? Effective communication takes time to develop through practice and the willingness to take your mistakes and learn from them.
What are the three tips you would give to someone within your industry or department?
Here are three tips for satisfaction with customer support:
- You can ask questions and then additional questions in order to understand the needs of your customers and get to the root of the problem.
- Be sure to contact us every day if you don't hear from us. Customers appreciate the effort and time spent in following up, since everyone is engaged.
- Keep your promises made to your customers creates trust and guarantees long-term satisfaction. The old saying was that you'd call your customers a day or two in advance, don't forget!
Article was posted on here