In today's highly competitive marketplace keeping customers loyal and decreasing turnover are crucial to ensure long-term success. Companies that implement solid customer education programs achieving an average 7.6 percent growth in revenues this is among most efficient methods to see significant improvement in satisfaction of customers, retention, and overall business growth.

  Skip ahead:  

•    Why education of customers is essential for business success
•    Plus: Creating the success of customer education
•    Advantages and Success Stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Beginning with Plus

Why education of customers is vital to the success of a business

The education of your customers can help your customers maximize the benefit of your product by reducing anxiety and making sure they remain engaged for a long time. It not only increases retention rates but also transforms customers into advocates who actively recommend your brand. Highly educated customers can use and navigate your products independently, reducing their dependence on support, and freeing your customer success team to concentrate on complicated, valuable interactions.

An effective customer education program can also accelerate the time to worth. When customers quickly learn how to utilize your service and achieve their goals They are likely to continue using your service and explore additional capabilities. It creates a cycle of more engagement and loyalty, which helps to increase customer lifetime value (CLV) and general revenue growth.

Furthermore, it lets your staff monitor the effectiveness of educational materials by analyzing metrics like the rate of completion, customers' feedback, and engagement analytics. These data help you refine the educational plan and show its value to stakeholders and show that investing in customer education will yield tangible returns.

Plus: Driving the success of customer education

Plus was designed to assist organizations create highly effective and flexible educational programs for customers that aid in expansion and retention. Through a wide range of software for creating courses, engagement, and analytics, Plus empowers your team to deliver effective instruction that addresses your clients requirements at each stage of their journey.

Rewards and Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They created Subscription Academy with Plus and created a full online platform for learning that includes professional-led masterclasses and courses and certificates. The platform's user-friendly design and robust analytics enabled Chargebee to constantly improve their learning experience, and to expand the offerings of their customers without limiting them.

" Plus is a powerful platform that offers scalability, enabling companies to expand their course offerings and student number without limiting."

  -- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• The program has trained over 5,400 people across twenty countries. This has led to increased customer proficiency and decreased the rate of churn.
• Nearly 800 participants presented their credentials, encouraging community engagement and strengthening the global presence of Chargebee's brand.

Enhancing customer loyalty Hootsuite's success with Plus

Hootsuite used Plus for the development of Hootsuite Academy and to offer various scalable video courses and certifications accessible to customers as well as the general public. Hootsuite Academy covered topics like social advertising, marketing on social media and social media advertising, elevating user understanding and participation.

"Hootsuite Academy is probably one of the strongest tools we have for reducing churn and increasing retain."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• There are more than 450,000 learners trained and 72,000 certifications granted, creating an enormous number of knowledgeable and loyal customers.
• A significant reduction in customer churn, as they were more comfortable and enthused and engaged, which resulted in better retention as well as more effective advocacy.

streamlining the customer's onboarding process: PayShepherd's experience using Plus

PayShepherd simplifies the relationship between contractors and provides project insights for the owners of assets in the industry. However, they faced significant challenges in onboarding new users.

The procedure was lengthy, requiring one-on-one meetings to guide users through every aspect of the program. This approach was inefficient and a waste of time and resources. It also posed a challenge to company growth.

PayShepherd implemented Plus to solve these problems, creating a self-guided online training course. The platform let users be able to learn about the program according to their own speed, freeing up the company's resources and ensuring consistency in instruction across their ever-growing customers.

"We have had a very successful rollout. We had a full-time use of Plus in just four weeks. The Plus program had been returned to our team 350 hours within three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% reduction in the amount of time spent onboarding, which is 350 hours in three months.
• A positive feedback form users who were pleased with the support offered by the platform for different learning styles, such as videos and downloads.

PayShepherd used Plus to improve their resources and enable their team to keep its personal contact while scaling up to support more users effectively.

The expansion of customer education in order to empower customers the Flashpoint's evolution with Plus

Plus was the perfect platform for Flashpoint to shift to an on-demand, self-guided learning system. The change allowed the business to develop an online academy which allowed users to study on their own terms and provide consistent, top-quality training across the board.

        "Using Plus has given us the opportunity to use our customer education at the scale of. We have trained over 3,000 customers in our services and products. Without plus, it would have taken immense amounts of money to train our user base."    

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3000+ customers who have been trained on their services and products, significantly reducing the resources needed for large-scale training.
• Enhances engagement and onboarding of customers which allows users to increase confidence and boost product efficiency.

The flexibility of Plus enabled Flashpoint to include multimedia elements, develop custom learning paths, and provide regular updates that reflect the constantly evolving nature of the platform. The scalable model not only improved the customer learning experience but also placed Flashpoint as a market leading provider of proactive, user-centric education.

Starting with Plus

If your goal is to streamline onboarding, minimizing support demands or increasing the adoption of your product Plus provides your staff with professional tools, cutting-edge analytics, and seamless scalability. Launch courses quickly and effectively while analyzing the impact of your education at a real-time pace.

Increase Your Profits with the Internet. Learning

Are you looking to increase the growth of your business and increase revenue?

The Book of Plus is your most comprehensive guidebook that includes 12 stories of real-world successes, each per month throughout the year. Explore proven methods by organizations that have scaled up online learning for big gains.

Get your complimentary copy today to discover the strategies that are effective!

Are you ready to revolutionize your business with online learning?

Plus gives you the resources and guidance to design scalable, profitable educational programs that are tailored to your goals in business.

  Are you looking for answers or to know what Plus could benefit you?  

Get in touch the team now and let's create your future with us!