In today's intense market, keeping customers and cutting down on customer churn is vital to long-term success. Firms that provide solid education programs for customers reporting on average 7.6 percent revenue growth which is one of the most efficient methods to see significant improvement on customer satisfaction, retention rates and overall company increase.

Skip ahead:

•       Why education of customers is essential to the growth of any business
•       Plus: Guarantees your success in the area of education for customers.
•       The advantages and stories of success
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Starting with Plus

Why is it that the educated customers are vital to the growth of any business

Informing your customers about the product is a great way to boost the value of your products as well as reduce anxiety. It also ensures that they're aware of the duration of. Not only does it increase retention, but also transforms the customers you have in your company into ambassadors who are actively promoting your brand. Customers with a high level of education can use and utilize your products by themselves, without the need to seek assistance which frees your customer service personnel to concentrate on more detailed, highly-value interactions.

An effective customer education program could also help speed up time to reap the benefits. If customers are able to quickly understand how to utilize your products and reach their goals and goals, they're more likely to stick in the company, and then look at different options. This leads to more engagement and loyalty, which can increase the customers' lifetime value (CLV) and overall sales growth.

In addition, informing customers on their requirements can assist your organization monitor the effectiveness of the educational material by using measures, such as the number of courses taken or student evaluations, as well as an analysis of the engagement. The data you collect will help to improve your education strategy as well as prove its worth to everyone involved. It also proves that investing in customer education will yield measurable benefits.

Plus: Creating the success of education for customers

Plus was designed to assist companies in creating effective and flexible training programs that increase retention and growth. Through the use of a wide range of tools for creating courses which focus on engagement data analysis and education, Plus empowers your team to develop an efficient and effective training program that meets your customers needs in every step of their journey.

The benefits and The Stories of Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

Chargebee has launched Subscription Academy using Plus to develop a complete online platform for learning that offers experts-led masterclasses and courses, workshops as well as the ability to earn accreditation. Its easy-to-use design as well as its powerful analytics have allowed Chargebee to continually improve the learning experience and increase their service offerings with no limitations.

" Plus is a powerful platform, allowing organizations to expand the number of courses they provide and also numbers of students that they can enroll without limitations."

     -" Guy Marion, Chief Marketing Director at Chargebee.

Results:

• Over 5,400 students were taught across more than 20 countries. This led to improved customer service and reduced customer loss.
• About 800 attendees presented their credentials, increasing involvement with the community, in addition to enhancing the brand's influence throughout the world.

Inspiring loyalty among customers and Hootsuite's performance with the help of Plus

Hootsuite used Plus in the development of Hootsuite Academy and to offer a variety of video-based online courses and certifications that are provided to customers as well as the public at large. Hootsuite Academy covered topics like social marketing, marketing via social media and social advertising. The course aimed at increasing awareness and participation.

"Hootsuite Academy" is among the most powerful tools you can employ to decrease loss of employees and increasing retention."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• There are over 450,000 students educated and given 72,000 certificates making a large number of informed and loyal customers.
• Significantly less churn among customers because they were more enthusiastic and secure, which led to greater retention and more efficient campaigning.

Improve customer onboarding customer experience through Plus

PayShepherd streamlines the contractor-contractor relationship and gives project-specific insight to the owner of equipment within the sector. However, they faced significant issues integrating users from other companies.

It was a long process that demanded one-on-one meetings to help users through every aspect of the software. This approach was a waste of resources, and was an obstacle to the development of the business.

PayShepherd created Plus to solve these issues, creating a self-guided online learning course. This course let users to master the program according to their individual preferences, which helped free the resources of the business and allowed them to provide a uniform education for their growing client base.

"We had a great success with our initial launch. Members of the team were using of Plus within four weeks. Plus returned to Team participants for 350 hours in three months."

-- Jenn Hunter, Co-FounderPayShepherd

Results:

• A decrease of 75% in onboarding time, saving 350 hours in three months.
• Positive feedback from users who appreciated the program's ability to cater for different ways of learning. This includes videos and downloads.

PayShepherd hired Plus to enhance their capabilities and allow the team to keep the human touch and expand to handle more users efficiently.

The development of educational opportunities for users to boost the number of people empowered by the conversion of Flashpoint with Plus

Plus was the best option to allow Flashpoint to transform into an online self-directed education method. This change allowed the institution to create an online school that allows students to learn according to their own schedules and still receive quality and consistent instruction at every level.

"Using Plus has allowed us to deliver our educational courses to our customers on an enormous scale. We've trained over 3,000 people in our services and products. Without Plus It, it would have required an immense amount of resources and time in order to educate our customers."

-" Grace Tilmont, Director of Education Services at Flashpoint

Results:

• Over 3,000 individuals are trained in their products and services, which results in a huge reduction of the costs for training that is of an enormous size.
• Enhances customer onboarding and engagement and aids users in building confidence in their product and enhance the efficacy of their product.

The freedom offered through Plus allows Flashpoint to include multimedia elements, develop custom ways to learn, and provide regular updates that take into account the ever-evolving characteristics of the platform. This scalable approach does not just enhance the overall customer educational experience however, it will also position Flashpoint as an industry leader in proactive and customer-centric learning.

Starting using Plus

The goal could be to streamline the process for onboarding new employees, cutting down on the need for support and increasing acceptance. We'll supply your employees with modern technology, expert software analytics and the capability to expand. Create courses efficiently and quickly and track the impact of the process of education in real time.

Grow Your Business with online learning

Are you seeking to accelerate the expansion of your business and increase your earnings?

The Book of Plus is your best-selling novel. It contains 12 real-life success stories, one per month for the entire calendar year. Discover the tried and true methods used by organizations that have boosted online learning to make huge gains.

Download your free copy today and discover ways to be sure that it's efficient!

Are you looking to transform your organization's approach to learning through online courses?

Plus provides you with assistance and guidance to create a scalable and profitable educational plan which is able to meet your objectives for business.

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