In the current competitive marketplace, retention of clients as well as cutting down on turnover is crucial to ensure long-term viability. Firms that employ effective training programs to educate customers achieve an average of 7.6 percent growth in revenue This is among the most effective ways to witness an improvement in the satisfaction of clients as in retention rates as well as overall company growth.

Skip ahead:

•       The reason why the education of customers is crucial to the success of your business
•       Plus: Driving to successful customer education
•       The benefits and the success stories
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Starting using Plus

Why customer education is vital to the overall success of a company

Your customers' education will help increase the value of your products, decreasing frustration and ensuring that they stay engaged over the course of. This not only improves retention but it also turns your clients into ambassadors who actively recommend your brand. Highly educated customers can utilize and utilize your product without assistance and without needing support, allowing your success team to concentrate on more complicated, valuable interactions.

A well-designed client education and training program will also speed up the time to value. Once customers can quickly master how to use your product and achieve their objectives and goals, they're more likely to stay with your service and explore additional features. This leads to more commitment and loyalty. This aids in increasing customer longevity value (CLV) and the general growth in the revenue.

In addition, providing customer education can help your team monitor the effect of educational contents through metrics like the rate of completion, customers' feedback, as well as engagement analytics. These metrics help you refine your education strategy, and demonstrate the value of your strategy for all parties involved, proving that investing in education for clients yields tangible benefits.

Plus: Building success through education of customers

Plus is designed to help businesses create effective and sustainable educational programs for customers that aid in expanding and retaining. With a broad set of tools for course creation in addition to the ability to engage and analyze, Plus empowers your team to create effective and efficient educational programs that are customized to the needs of your customers at each stage of their process.

Rewards And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They have created Subscription Academy with Plus for a fully online platform for learning that includes experts-led masterclasses, courses, and certifications. The intuitive design and robust analytics have enabled Chargebee to continuously increase their educational experience and to expand the offerings of their clients without restricting their offerings.

" Plus provides exceptional capacity that allows companies to increase the number of courses they offer as well as students without limitations."

     --" Guy Marion, Chief Marketing Director at Chargebee.

Results:

• More than 5,400 students have been educated in over 20 countries. This has increased customer satisfaction as well as a reduction in churn.
• More than 800 learners displayed their certificates, increasing involvement in the community as well as boosting the worldwide branding of the Chargebee brand.

Inspiring loyalty among customers: Hootsuite's success with Plus

Hootsuite used Plus to build Hootsuite Academy and to offer an array of video classes and certificates to its customers and the general people. Hootsuite Academy covered topics like media marketing, social selling and social marketing. It also helped to increase knowledge and engagement.

"Hootsuite Academy is probably one of the most efficient devices we have to decrease the rate of turnover while increasing retention."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Over 450,000 students have been were trained, and more than 72,000 certificates given, creating a huge base of knowledgeable and loyal users.
• Significantly reduced customer churn, as they felt more comfortable and invested, which resulted in better retention, as well as better support.

The PayShepherd way to streamline customer onboarding customer experience via Plus

PayShepherd improves relationships with contractors and offers project-related insights to corporate asset managers. But, they had to face significant difficulties when attempting to take on new users.

It was a lengthy process and required one-on-1 meetings for users to be guided through each part of the application. This approach was a waste of resources, and eventually became a barrier to company growth.

PayShepherd uses Plus in order to address these problems and developed a self-guided online training course. The platform let users understand the application at their individual pace, freeing up the resources of the company while ensures consistency of training throughout the expanding customer base.

"We were able to have a success in launching. The team was using Plus in just four weeks. Plus returned to the team within three months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• A reduction of 75% in time for onboarding. This saves 350 hours in just three months.
• The user feedback was positive and they appreciated the platform's support for diverse ways of learning. This includes videos and downloads.

PayShepherd utilized Plus to optimize the utilization of its resources. This allowed users to continue their personal interaction while growing to accommodate greater numbers of users efficiently.

     The expansion of customer education in order to help users become empowered: Flashpoint's transformation with Plus    

Plus proved to be the ideal platform to allow Flashpoint to transition towards a self-guided, on-demand learning approach. This shift allowed the company to develop an online academy that allowed students to take their learning at their own pace and provide consistent, top-quality instruction across all areas.

"Using Plus has enabled us to implement our education for customers in a larger and unprecedented way. In the past, we've trained about 3,000 people on our services and products. Without Plus the product, we would need huge amounts of money to educate our users."

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 users trained in their products and services dramatically lowering the expenses for training on a large size.
• Enhances customer onboarding and engagement that allows customers to gain confidence in the product and boost its efficiency.

Flexibility Plus enabled Flashpoint to include multimedia elements, develop custom learning paths, and provide regular updates that reflect changes in the features available on the platform. Flexibility does not only improve the experience of learning for the user but has also placed Flashpoint as an industry leader in proactive and customer-focused training.

Starting with Plus

If your goal is to streamline onboarding, cutting off support requirements and increasing the acceptance of your product, Additionally, you can equip your staff with powerful tools, sophisticated analytics, and seamless scalability. Begin courses quickly and effectively and track your learning impact instantly.

Increase Your Profits with online Training

Are you looking to increase revenues and drive business expansion?

The Book of Plus is your ultimate playbook, featuring 12 real-world success stories--one each month throughout the year. Discover proven methods from companies that have successfully scaled online learning into massive positive outcomes.

     Download your free copy today to discover the methods which work!    

Are you looking to transform your company's culture by implementing online education?

Plus gives you the necessary tools and assistance to create scalable, revenue-driving education programs that are adapted to your business goals.

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