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Apr 15, 2023

From how clients can find your scheduler, and the process of booking services with your company, you can find some of the most frequently-asked queries on this page. The most frequently asked questions that users ask regarding establishing their Acuity Scheduling.

What can my clients be doing to make appointments with me?

Three main channels through which customers can access the online scheduling tool, in addition to scheduling their own appointments with you.

Your website: Add the appointment schedule block to your website to provide an all-in-one, simple solution.

The Acuity web page: Edit your URL for your scheduling page in line with the name of your company. Share the link directly with your clients.

Social media platforms: Integrate Acuity with Instagram to include Book buttons to the profile of your Instagram Business account.

What can I do to add an Acuity calendar to my website?

Acuity Scheduling empowers you to advertise your availability and services anywhere clients can find your business. This gives you options beyond the ability to add your calendar on your web site by itself.

The most effective and efficient method to advertise your appointment booking URL is to alter the URL so that it matches your company's name as simply as possible. That way, you can easily share "[YourBusinessName].as.me" with current and prospective clients: as part of your email signature, outgoing voicemail, business cards, social media profiles, and virtually anywhere else you promote your business.

In addition, you are able to incorporate Email Campaigns into your all-in-one account. This will make it more easy to develop relationships with clients and forward the link to your Acuity website or any other service by email.

What are my customers able to do to take advantage of my online calendar to book to meet with me?

With Acuity Scheduling clients are able to schedule and reschedule or make cancellations on their appointments themselves. If they've found your scheduling tool on your website, by clicking an email hyperlink, or from the booking buttons via social media platforms, you are able to give the same straightforward scheduler experience to clients that self-book appointments..

If you want to make an appointment can follow these five easy steps customers take:

Pick the services they'd like to reserve

Choose a date and time from your real-time available

Share their personal information and answer any intake questions

Fill in their information for payment (if you charge per appointment)

Be sure to confirm to be scheduled.

The ability to let clients choose the time zone they prefer, and choosing the option of a appointment or call as well as other options can help reduce time, and enable your clients to shape your service to fit their requirements from the start. After booking, clients will receive an automated customized confirmation email. After receiving that confirmation email, they'll be able to change or reschedule their appointment.

Do I have the ability to book the services of customers?

Yes. Though many companies gain from letting customers make appointments independently, there are some industries which prefer scheduling appointments for clients.

In this scenario, you and your staff could use the administrative backend of Acuity Scheduling in order to organize the needs of your clients. After that, you are able to control the scheduling, change or cancelling process for customers and follow up by contacting them with any charges relevant, refunds or email notifications. The scheduling of appointments for clients is similar to the self-scheduling of clients.

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