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Refund policies are the set of guidelines you use to inform your customers on how they can get their funds back returning a purchase to you store. A standard procedure for a small-sized business may include details such as deadlines, the manner in which refunds are processed, and what customers need to do or provide to get their funds.

Refund policies are important because they assist your customers in making purchases and establish trust and credibility around the business. Find out more about return and refund policy and view an example of a refund policy template.

 Note: Our examples of refund policies are only an initial step that is not intended to be used for an actual return policy template, or as legal advice.